Shipping policy

We deliver the order items within 1-2 working days upon receipt of the order to the address specified by you when you register on the website. You have the ability to change your delivery address by reaching us on mobile, WhatsApp or by mail.

Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.

We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received.

We take special care to endeavor that deliveries are made in delivery day and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery day. We may ask that an appropriate person signs for the goods on delivery. Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.

Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date. 

The Roots Nature Store will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address,we expressly disclaims all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

We guarantee the quality of our goods. You must inspect the goods and notify us promptly by phoning us of any defects with your order. We will promptly and fully refund the price of any goods that are defective or arrange for the delivery of replacement goods, provided that you notify us within 3 days of delivery of the goods.